Your questions, answered

We're a local in-home care team (part of a national SYNERGY HomeCare network founded in 1999) serving families across Bellevue, Kirkland, Redmond and the surrounding Eastside communities. Our caregivers provide non-medical support that helps people of all ages and abilities live fully in the home they love.

Often within a day or two. We start with a free in-home consultation to learn what you need, then match you with a caregiver and put a care plan in place. When things are urgent, we move as fast as we can, because we know waiting is hard.

Yes. We come to you, and there's no obligation or pressure. It's a conversation so we can understand your loved one's needs and lay out your options. Ask us anything.

No. Our service agreements are flexible, and care changes as your needs do. Whether you need help for a week or for years, there are no lock-in contracts and no penalties for changing your plan.

Yes. We support people wherever they're staying, including hospitals, skilled nursing facilities, rehabilitation centers and assisted living communities. We also specialize in Hospital-to-Home transitional care, which helps families get from discharge to a safe, comfortable recovery at home.

Both. Care plans follow your needs, not a fixed timeframe. You might want a caregiver for a few days after surgery, a few hours of help each week, or full-time live-in support. We build the plan around your life and adjust it as things change.

Every SYNERGY caregiver is background-checked, bonded, insured and trained for the care they provide. We match caregivers based on your care plan and schedule, and on their skills and personality. If the fit isn't right, we'll keep adjusting until it is.

Yes. If you'd like to meet a caregiver in advance, we'll set it up. Feeling comfortable with the person coming into your home matters to us as much as it does to you.

Family members are part of the care team, so we keep you in the loop. Our caregivers send real-time updates through our client management system, and we share observations and any concerns with you as often as you'd like.

Most families pay privately, and we accept all major credit cards as well as electronic funds transfer. Home care may also be covered in full or in part by long-term care insurance, certain Medicare Advantage plans, or other programs. We'll help you work out what to ask your insurance carrier and what might apply to your situation.

Some Medicare Advantage plans do cover non-medical in-home care, depending on the specific plan. Medicaid eligibility and coverage for home care services vary by state. Give us a call. We're happy to help you sort through what might be available to you.

We're proud to care for those who have served. We work with eligible Veterans and their families throughout Bellevue and the greater Eastside, and we can help you understand and access the VA benefits that may cover in-home care. Contact us to get started.

No. Our service agreement is clear, and there are no hidden fees. The one extra cost you may sometimes see is mileage when your caregiver runs errands in their own vehicle.

We're here whenever you need us. Our local team is available 24 hours a day, 7 days a week, 365 days a year, so if something comes up at 2 a.m. or over the holidays, a real person will pick up the phone.

When you hire privately, you become the employer: responsible for payroll taxes, workers' compensation, background checks, coverage gaps, and more. With SYNERGY HomeCare, we handle all of that. Our caregivers are vetted, trained, insured and backed by our local team, so you get consistent care without the paperwork.

We can usually move with them. SYNERGY HomeCare has more than 450 locations across the country, so whether a loved one is moving across town or to another state, we'll work to keep their care going and hand them off to a local team wherever they land.